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Introduction The ServiceNow Certified Implementation Specialist – HR Exam Specification
defines the purpose, audience, testing options, exam content coverage, test
framework, and prerequisites to become Certified Implementation Specialist – HR
certified.
Exam Purpose The Certified Implementation Specialist – HR exam certifies that a
successful candidate has the skills and essential knowledge to contribute to the
configuration, implementation, and maintenance of the ServiceNow Human Resources
suite of applications.
Exam Audience The Certified Implementation Specialist – HR exam is available to ServiceNow
customers, partners, employees, and others interested in becoming a ServiceNow
Certified Implementer for the ServiceNow HR application.
Exam Preparation Exam questions are based on official ServiceNow training materials, the
ServiceNow documentation site, and the ServiceNow developer site. Study
materials posted elsewhere online are not official and should not be used to
prepare for the examination.
Prerequisite ServiceNow Training Path: Human Resources Service Delivery (HRSD)
Implementer
ServiceNow requires the completion of the following prerequisite training
course(s) in preparation for the Certified Implementation Specialist – HR exam.
Information provided in the following ServiceNow training course(s) contain
source material for the exam.
• Human Resources (HR) Fundamentals
• Human Resources (HR) Implementation - Upon completion, the candidate will be
issued a nontransferable voucher code to register for the Certified
Implementation Specialist – HR exam
Recommended Knowledge & Education
ServiceNow also recommends completion of the following Training Course(s) and
Certification(s) in preparation for the exam.
ServiceNow Fundamentals
• ServiceNow Implementation Methodology (SIM) Fundamentals
• ServiceNow Platform Implementation
• ServiceNow Platform Subscription Model
o Micro-certification – ServiceNow Platform Subscription Model
• Working with Restricted Caller Access Records for Human Resources
Additional Resources
In addition to the above, the candidate may find the following additional
resources valuable in preparation for the exam.
• General familiarity with general industry terminology, acronyms, and
initialisms
• Practical knowledge about Human Resources processes and some knowledge of IT
Service Request workflows is also helpful
• Three to six months field experience participating in ServiceNow deployment
projects or maintaining ServiceNow instances
• Participation in at least one ServiceNow HR deployment project
Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each
Learning Domain, specific learning objectives have been identified and are
tested in the exam.
The following table shows the learning domains, weightings, and sub-skills
measured by this exam and the percentage of questions represented in each
domain. The listed sub-skills should NOT be considered an all-inclusive list of
exam content.
Learning Domain % of Exam 1 Describe and use the ServiceNow HR System
Architecture 37%
Plugins
HR Table Structure
Application Scoping
2 Configure and Implement ServiceNow Core HR Applications and Employee Service
Center 40%
Users, Groups, Skills, and Roles
Assignment Rules
HR Services, HR Catalog Items, and Record Producers
HR Service Portal Branding
Describe and Use Platform, Role, and Contextual Security
16% Describe how Platform, Role, and Contextual Security are Used in ServiceNow
Understand how the Delegated Developer role works
Understand how to Configure Security Options to Protect HR Data
Total
100%
Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website
using a voucher obtained by completing the Human Resources (HR) Implementation
training prerequisite. The voucher code obtained from the prerequisite training
path is nontransferable and provides the candidate eligibility to sit for the
Certified Implementation Specialist – HR exam only.
During the registration process, each test taker has the option of taking the
exam at an Authorized Testing Center or as an online-proctored exam. In both
testing venues, the Certified Implementation Specialist exam is done through a
consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure,
comfortable testing environment. Candidates register for the exam at a specific
date and time so there is no waiting and a seat is reserved in the testing
center.
NOTE: A special accommodation version of the exam is available. Contact
certification@servicenow.com for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.
Exam Structure
The exam consists of approximately 45 questions. For each question on the
examination, there are multiple possible responses. The person taking the exam
reviews the response options and selects the most correct answer to the
question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and
selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses
that accurately answer the question. Multiple-select questions have two or more
correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not
provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again
up to three more times for a cost of $75.
QUESTION 1
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
Correct Answer: A,C,F
QUESTION 2 After the HR Admin [sn_hr_core.admin] role has been removed from the Admin
role, how may a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR
groups.
B. The Admin follows the same process as with any group membership change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups.
Correct Answer: C
QUESTION 3 In the Create Bulk Cases module, which Filter by options are available in
the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
Exam MB-901: Microsoft Dynamics 365 Fundamentals (beta)
Languages: English
Retirement date: none
This exam measures your ability to understand Microsoft Dynamics 365; artificial
intelligence (AI); mixed reality (MR); the Power Platform; cloud concepts; cloud
security; role-based security in Dynamics 365; Common Data Service; data
management framework; Dynamics 365 reporting; Dynamics 365 integrations; and
cloud deployment.
This exam will cover the positioning and benefits of adopting Dynamics 365. Candidates should have a functional understanding of Dynamics 365
capabilities and Microsoft cloud computing.
Candidates of this exam should have general knowledge or relevant working
experience in an Information Technology (IT) environment. Candidates should also
have a basic understanding of business scenarios and experience in addressing
business, legal, and security requirements for IT projects.
Audience Profile This exam will cover the positioning and benefits of adopting Dynamics 365.
Candidates should have a functional understanding of Dynamics 365 capabilities
and Microsoft cloud computing.
Candidates of this exam should have general knowledge or relevant working
experience in an Information Technology (IT) environment. Candidates should also
have a basic understanding of business scenarios and experience in addressing
business, legal, and security requirements for IT projects.
Skills Measured NOTE: The bullets that appear below each of the skills measured are intended
to illustrate how we are assessing that skill. This list is not definitive or
exhaustive.
NOTE: In most cases, exams do NOT cover preview features, and some features will
only be added to an exam when they are GA (General Availability).
Identify Microsoft platform components for Dynamics 365 (30-35%) Describe integration capabilities
• integration across Dynamics 365 apps
• integration across Microsoft products
• integration with third-party apps
• custom integrations in Dynamics 365
Describe Dynamics 365 cloud security • encryption
• authentication
• data ownership
• data center access
• SSO
• Data loss protection (DLP)
• industry standard certifications (GDPR, etc)
Understand the benefits of role based security • app role-based security
• leveraging security roles
• streamlined user experience
• out-of-the-box security roles
Identify the business value of the Microsoft cloud • Azure features used by Dynamics 365
• PaaS
• Life Cycle Services (LCS)
Understand the use of Power Platform in Dynamics 365 • Power Apps
• Power BI
• Power Automate
• AI Builder
• Common Data Service
Understand the benefits of the Common Data Service • analytics
• extensibility
• interoperability
• consistency
Identify Dynamics 365 reporting capabilities • built in reporting
• role-based reporting
• extensible reporting
Understand AI and Mixed Reality for Dynamics 365 (10-15%) Leverage AI for data insights
• fraud protection
• virtual agents
• sales insights
• customer insights
• relationship insights
• customer service insights
Understand the capabilities of Dynamics 365 Sales
• dynamics 365 sales automation
• pipeline management
• contact management
• customer requests and follow up
• LinkedIn Sales Navigator
Understand the capabilities of Dynamics 365 Marketing • lead generation and qualifications
• customer journey
• surveys
• landing pages
• segmentation
• event management
• dynamics 365 for marketing
Understand the capabilities of Dynamics 365 Field Service • Resource Scheduling Optimization (RSO)
• Connected Field Service
• service resource scheduling
• proactive customer service
• Field Service Mobile
Understand the capabilities of Dynamics 365 Customer Service • account management
• omni channel service
• case life cycle
• knowledge articles
Understand Finance and Operations apps (25-30%)
Understand the capabilities of Dynamics 365 Finance • General Ledger
• Accounts Payable
• Accounts Receivable
• project accounting
• budgeting
• global attributes
• end to end business processes
• real time cash flow visibility
• enterprise asset management
Understand the capabilities of Dynamics 365 Human Resources • employee self-service
• personnel management
• benefits management
• employee development
Understand the capabilities of Dynamics 365 Business Central • finance
• supply chain
• project management
• sales and service
• budgeting
• when to use Business Central vs other Dynamics 365 products
Understand the capabilities of Dynamics 365 Supply Chain Management • project accounting
• modernize operations
• procurement and sourcing
• manufacturing
• warehouse management
• master planning
• product information
Understand the capabilities of Dynamics 365 Commerce • retail capability
• Channel Management
• Point of Sale (POS)
• mobile commerce
QUESTION 1 You are implementing Dynamics 365 Customer Service.
Company executives need to decide whether to put the data on-premises or in the
cloud.
You need to explain the data security benefits of the cloud.
What should you communicate to the executives?
A. Active Directory keeps data secure.
B. Data is in a government cloud.
C. Data on-premises is encrypted by default.
D. Data online is encrypted by default.
Correct Answer: D
QUESTION 2 A company uses Microsoft Exchange Online.
Sales team members want to use Microsoft Outlook to view items that were created
in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts
Correct Answer: A,B,E
QUESTION 3 A company uses Dynamics 365 Sales. You plan to use Power Apps to create a
customized app that allows
sales team members to enter data for customer, leads, and opportunities.
Sales team members must be able to enter the information from desktops, laptops,
tablets, and mobile
devices. All salespeople need access to the same forms, views and reports.
What is the minimum number of Power Apps that you must create?
