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QUESTION 1
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route
Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for overflow.
Answer: A
Explanation:
QUESTION 2
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the next available agent, based on the last agent selected and the agent order in the Resources list
B. the agent who has been in the Available state for the longest amount of time
C. the next available agent with the highest priority, as determined by the agent order in the Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Answer: A
Explanation:
QUESTION 3
Which two Customer Response Solution deployment scenarios are valid for Cisco Unified
Communications? (Choose two.)
A. Contact Center Express communication with ICM via a co-resident PG
B. Contact Center Express using the Enterprise CTI-OS toolkit
C. IP IVR integrating with the Enterprise version to function as a queue point and self-service platform
D. Contact Center Express communicating with ICM via a standalone PG on an expansion server
E. Contact Center Express using the Enterprise Outbound option
Answer: A,C
Explanation:
QUESTION 4
In CRS Administration, what is created on the Communications Manager when you add a Unified
CM Telephony group?
A. CRS CTI Route Point
B. CTI Ports
C. CRS Call Control Group
D. Communications Manager Call Control Group
Answer: B
Explanation:
QUESTION 5
Which interface is used to configuration debug parameter for log files?
A. Data store control center
B. Alarm and Trace Configuration
C. System parameter
D. Control center
Answer: B
Explanation:
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