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QUESTION 1
Which two of these are sizing considerations for an MR Peripheral gateway for the Cisco Unified
Contact Center Enterprise solution 7.5? (Choose two)
A. An MR Peripheral gateway can support up 40 calls per second across the peripheral interface
Managers (PIMs) co-loaded in the same MCS 7645 class server.
B. An MR Peripheral gateway can support up to 80 Peripheral interface Managers (PIMs) 7845
class server.
C. An MR peripheral Gateway can support up to 9999 sessions or ports across all the Peripheral
Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D. An MR Peripheral Gateway can support a Mix of Sever Control Interface (SCI) and Call Routing
Interface (CRI) across the Peripheral Interface Managers (PIMs) co-loaded on the same MCS
class server.
Answer: B,D
Explanation:
QUESTION 2
All of these statement correctly describe the role of voice Gateway on Cisco Unified Contact
Center Enterprise deployment except which one?
A. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP MR
for prompt and collect the internet MTP Resources Must be allocated in deployments.
B. Cisco Voice Gateway can communicate with Cisco Unified Communications Manager using
SIP, H.323, or MGCP.
C. Cisco voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own
dedicated DSP resources.
D. Cisco voice Gateways can be used to help integrate traditional ACD’s into a Cisco Unified
Contact Center Enterprise environment by implementing TDM connection between gateways and ACDs.
Answer: D
Explanation:
QUESTION 3
Which one of the following types of traffic from the PG to the central controllers is considered high
priority in the Cisco Unified Contact Center Enterprise solution?
A. Configuration requests.
B. Group data
C. Routing and DMP control traffic
D. Real Time Monitoring
Answer: C
Explanation:
QUESTION 4
When using agent targeting rules in Cisco Unified Contact Center Enterprise 61.0, which
statement is true?
A. Agent device targets must be created for each phone that is used by an agent.
B. Agent labels must be created for each routing client that can route calls to an agent.
C. Agent extensions can be defined as a range, without having to build device target.
D. Agent targeting rules are not allowed with translation routes.
Answer: D
Explanation:
QUESTION 5
In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an
integration to the drive Siebel agent workflows and provide date to the Siebel application?
A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro
integration.
B. Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector.
C. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel
using the embedded browser options.
D. Either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server.
E. Either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop
Browser Edition.
Answer: B
Explanation:
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