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--Xuedong Huang, General Manager, Microsoft Research Communications, Innovation Center
“Joe Schurman has captured the essence of Microsoft’s vision and implementation in the areas of Voice and Unified Communications. This is an important book for those interested in connecting the dots between the present and the future in human communications and understanding why things are evolving in that way.”
--Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group
Microsoft® Voice and Unified Communications is a book that provides insight into Microsoft’s Voice and Unified Communications portfolio of products and services related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform.
Here’s What You’ll Find Inside. . .
· Microsoft’s vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword by Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group, and commentary by Xuedong Huang, General Manager of the Microsoft Research Communications Innovation Center.
· Technical guidance and information related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform, including the newly released Microsoft Office Communications Server 2007 R2.
· Sales guidance for selling Microsoft voice solutions in the SMB and Enterprise markets.
· Examples of customized Microsoft voice and unified communications applications.
· Overview of Microsoft voice and unified communications security.
· Latest Microsoft voice and unified communications research and development.
· Understanding of voice, unified communications, and telephony concepts and terms as well as the history and evolution of communications technology.
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The Communications Renaissance
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Table of Contents
Foreword xiii
Preface xv
Acknowledgments xvii
About the Author xx
Chapter 1: The Communications Renaissance 1
Telephony Revolution 1
Telephony Evolution 5
SIP’ing VoIP 8
The Presence of SIP 10
The Battle for Voice Quality 12
Voice Protocols and Codecs 15
Securing Voice Communications 16
The Microsoft Vision of Software-Powered Voice 17
Chapter 2: Consumer Voice Communications with Windows Live 19
Setting Up a Windows Live Messenger Account 21
Signing Up for VoIP Service 23
Adding Contacts 25
Communicating with a Contact 27
Collaborating Using Microsoft Messenger for Mac 32
Windows Live Call Voice Architecture 35
Chapter 3: Small Business Voice Communications with Microsoft Response Point 37
Microsoft Response Point Hardware 38
D-Link VoiceCenter 39
Syspine Digital Operator Phone System 42
Aastra AastraLink RP 44
Microsoft Response Point Software 48
Microsoft Response Point Base Unit Software 48
Microsoft Response Point Administrator 50
Microsoft Response Point Assistant 51
Microsoft Response Point Internet Telephony Service Providers 54
Innovative Microsoft Response Point Features 56
Response Point and Small Business Server Integration 60
The Gateway to Voice and Unified Communications 62
Quintum Response Point Gateways 62
Evangelyze Communications SmartVoIP 63
Experiencing Voice with Microsoft Response Point 64
Step 1–Purchase a Response Point System 64
Step 2–Configure Microsoft Response Point Hardware 65
Step 3–Configure Response Point Software 66
Step 4–Configuring Phones, Users, and Features 67
Step 5–Testing Response Point Features 72
My Personal Response Point Response 82
Microsoft’s Internal Perception of Microsoft Response Point 83
Chapter 4: Enterprise Voice with Microsoft Unified Communications 85
Microsoft Office Communications Server 88
From RTC to UC 88
Office Communications Server Editions 89
Microsoft Office Communicator 108
Office Communicator (PC Edition) 109
Office Communicator Attendant Console 113
Office Communicator Web Access 114
Group Chat Client 115
Office Communicator Mobile 116
Office Communicator Phone Edition 117
Microsoft Messenger for Mac OS X 118
Microsoft Office Live Meeting 121
Microsoft Exchange Server 122
Unified Messaging 123
Microsoft Office Live Meeting and Communicator Integration 126
Calling Features within Outlook 2007 128
Microsoft Exchange Server Push E-mail for Outlook Mobile 128
Microsoft Unified Communications Devices 129
Microsoft Entourage 2008 for Mac OS X 131
Microsoft Exchange E-mail for the Apple iPhone 132
The Microsoft Unified Communications Vision 134
Chapter 5: Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications 135
The Vision of Speech within Microsoft’s VoIP Products and Services 136
Microsoft Voice and Speech Integration 137
Microsoft Office Communications Server Speech Integration 137
Microsoft Response Point and Speech Recognition 140
The Future of Speech with Voice-Enabled Applications 143
Chapter 6: Voice Collaboration 145
Microsoft Office and Voice 145
Microsoft Office SharePoint Server 152
Microsoft Office Outlook 153
Microsoft Unified Communications and Microsoft Office “Better Together” Videos 160
Chapter 7: Customizing Voice Applications 161
Microsoft Office Communications Server Customization 161
Office Communications Server 2007 SDK 162
Unified Communications Managed API SDK 163
Microsoft Office Communicator Customization 167
Office Communicator Automation API 168
Microsoft Office Communicator Tabs 169
Unified Communications Client SDK 171
Unified Communications AJAX SDK 171
Microsoft Office Live Meeting Customization 174
Live Meeting Portal API 175
Microsoft Exchange Server Customization 176
Exchange Web Services for Unified Communications 176
Exchange Server Unified Messaging Web Service 178
Custom Speech Development 179
Developer Resources 180
Chapter 8: Securing Voice 181
Voice and UC Security Threats 181
Voice and Unified Communications Security Solutions 183
Providing a Secure Platform Architecture 184
Instant Messaging Filtering 195
Industry-Recognized Voice Security Products 197
Chapter 9: How to Sell Voice and Unified Communications 201
Know the Lingo 202
Understand the Voice and UC Competitive Landscape 203
Microsoft Versus Cisco 206
Microsoft Versus IBM 209
Microsoft Versus Nortel, Avaya, Siemens, and NEC 211
Microsoft Versus the SMB VoIP Competition 213
Leverage Microsoft Voice Sales Incentive Programs 215
Step 1–Become a Microsoft Partner 215
Step 2–Engage with Microsoft 217
Step 3–Differentiate Yourself 218
Learn How to Sell Voice and UC Consulting Services 220
Introducing the UC 1-2-3 Methodology 220
UC 1-2-3 Business Plan 221
Microsoft Response Point 1-2-3 228
Sales Summary 229
Chapter 10: The Virtualization of Voice 231
Virtualizing Microsoft Unified Communications 231
Virtualizing Microsoft Response Point 235
The End of Telephony-Based Hardware 238
The Partner Opportunity for Voice Software Services 241
Virtual Resources 243
Appendix A: Closing Comments and Resources 245
Resources 246
Index 249
