March 5, 2011

Google Fixes Problem With Missing 150,000 Gmail Accounts

The problem with those 150,000 missing Gmail accounts “should be resolved,” according to Google.

Last Sunday morning, about 0.08% of all Gmail users were in for a rude awakening. Their e-mail accounts seem to have vanished overnight.

The next day, Google dutifully apologized, promising a quick fix for the problem, saying it might need to restore the missing accounts by retrieving them from off-line backup tapes. “Sorry again for the scare,” said Google’s Ben Traynor.

Making steady progress with the cleanup (hopefully not using any of that Gmail soap in the graphic above), four days later Google says the problem “should be resolved.” The word “should” is slightly unsettling, isn’t it? Here’s a blockquote from the Gmail area of Google’s Apps Status Dashboard:

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12:51 AM [3/3/2011]: The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Gmail should be back to normal for the vast majority of people affected by this issue. If you are still experiencing an issue, please contact us at gmail-maintenance@google.com. Thanks again for bearing with us.

Let us know in the comments about your experience with this outage. Is everything back to normal yet? Did this incident change your thinking about cloud computing?

March 4, 2011

70-620: TS: Configuring Microsoft Windows Vista Client

This Technical Specialist (TS) exam, Exam 70-620: TS: Windows Vista, Configuring, became available in January 2007. This exam is available in English and German.

Audience Profile
Candidates for Exam 70-620: TS: Windows Vista, Configuring, should have at least one year of experience in the IT field. They typically provide phone support at the tier-1 or tier-2 level in a wide range of environments, including retail stores and the medium-sized organization or enterprise environment.

Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications.

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Credit Toward Certification
When you pass Exam 70-620: TS: Configuring Microsoft Windows Vista Client, you complete the requirements for the following certification(s): Microsoft Certified Technology Specialist 70-620 exam cost: Windows Vista, Configuration Exam 70-620: TS: Configuring Microsoft Windows Vista Client: counts as credit toward the following certification(s):

Microsoft Certified IT Professional (MCITP): Consumer Support Technician

Microsoft Certified IT Professional (MCITP): Enterprise Support Technician

Microsoft Certified Systems Administrator (MCSA) on Windows Server 2003 and Microsoft Windows 2000

Microsoft Certified Systems Engineer (MCSE) on Windows Server 2003 and Microsoft Windows 2000 Server

Microsoft Certified IT Professional (MCITP): Enterprise Administrator

A Microsoft Certified Desktop Support Technician (MCDST) can use Exam 70-621: PRO: Upgrading Your MCTS Certification to MCITP Enterprise Support as credit for certifications that list Exam free Microsoft exam questions as a required or elective exam.

Windows 7 on multicore How much faster? II

These results suggests that when considering Windows 7, performance should be viewed as a reasonable justification for upgrading from Windows XP, but not a driver for migration from Vista. (There are unrelated reasons to upgrade from Vista, as discussed below and in other articles on InfoWorld.) The flat performance results against Vista are reasonable given that, as we noted earlier, Windows 7 is based on the Vista kernel.


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What might be surprising is that Windows 7's multithreading changes did not deliver more of a performance punch. The explanation for this lies in what changed in how Windows 7 manages threads. The principal changes consist of increased processor affinity (see the sidebar, "How Nehalem processors and Windows 7 work together") and changes to the Windows kernel dispatcher lock. This eye-glazing term refers to a core aspect of modern operating systems: how the kernel prevents two threads from accessing the same data or resource at the same time.

Anytime a thread wants to access an item that might be claimed by another thread, it must use a lock to make sure that only one thread at a time can modify the item. Prior to Windows 7, when a thread needed to get or access a lock, its request had to go through a global locking mechanism. This mechanism -- the kernel dispatcher lock -- would handle the requests. Because it was unique and global, it handled potentially thousands of requests from all processors on which Windows ran. As a result, this dispatcher lock was becoming a major bottleneck. In fact, it was a principal gating factor that kept Windows Server from running on more than 64 processors.

New locking mechanism
Windows 7 includes a wholly new mechanism that gets rid of the global locking concept and pushes the management of lock access down to the locked resources. This permits Windows 7 to scale up to 256 processors without performance penalty. On systems with only a few processors, however, the old kernel dispatcher lock was not overburdened, so this new mechanism provides no noticeable improvement in threading performance on desktops and small servers.

The new improved processor affinity discussed in the sidebar does not show up in the performance results. On runs with SMT disabled, this was expected because the benchmarks use all resources available; no Turbo Boost is possible. When we ran the four-thread Viewperf benchmark with SMT enabled (giving the benchmark eight processing pipelines), the results were essentially unchanged. That is, the differences were immaterial, which suggests that Turbo Boost works best in narrowly constrained settings, rather than the typical threaded applications we tested. Despite several requests, Microsoft would not comment on these results.

The Cinebench benchmark is a ratio that measures how much faster the multiple threads are than running the benchmark with one thread; it's a true measure of how the threading scales when measured by rendering performance. Cinebench showed negligible differences in performance across the three operating systems -- both with SMT disabled and with SMT enabled. However, unlike with Viewperf, the results for all three Windows were distinctly better with SMT enabled; i.e., Cinebench rendering ran nearly 20 percent faster on eight threads (SMT on) than four (SMT off), regardless of the version of Windows. This divergence between the two benchmarks regarding SMT's benefit underscores the need for testing its effect on your existing applications before deciding whether to enable it.
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