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The Avaya Converged Platform Support Exam (76940X) is a requirement to earn
the Avaya Solutions Platform (ACSS – 7694) credential. This exam has 56
questions and the minimum passing score is 64%. The candidate has 105 minutes to
complete this exam.
Test Objectives The exam covers the following knowledge areas and learning objectives:
Architecture Describe the Components that make up the ASP 4200 product.
Identify the differences between a Co-delivery and a Full Avaya Support
installation.
Methodology and Support Tools Explain how to use the Avaya support ticketing tool.
Use the appropriate logs, tools, and files to collect a package of information
that will help in troubleshooting.
Describe the next level interfaces used on the OEM components (PDI, Servers,
VMware, EMC, etc.) for troubleshooting.
Maintenance Download and apply Server and Storage updates.
Download and apply PDU and Switch updates.
Download and upgrade VMware vCenter and ESXi platforms.
Identify the correct procedures used in preventative maintenance.
Perform backup and restore of solutions and applications related to ASP 4200.
Troubleshooting Describe general troubleshooting tasks.
Describe Quick Fix tasks.
Identify unsupported configurations in VMware.
Describe how to use PSN and KT documents during troubleshooting tasks.
Prerequisite Knowledge Review the credential learning map for any prerequisite information.
QUESTION 1 A support engineer is tasked with working on an ACP 4200 4.0 system.
Which three pieces of equipment would the engineer expect to find in the rack
that will differentiate the system from an earlier release of PodFx 3.X or CPOD
2.X? (Choose three.)
A. Dell R601 Servers
B. VSP 4824
C. HP Nimble Storage CS1000
D. HP Proliant DL360 G10 Servers
E. VSP 7254
Correct Answer: BCD
QUESTION 2 Which equipment is standard in a new ACP 4200 4.0?
A. IP 7254
B. VSP 4850
C. IP 8284
D. VSP 7024
Correct Answer: B
QUESTION 3 Which benefit does the available G450 Gateway provide to the ACP 4200
solution?
A. IP to H.323 translation
B. SIP to IP transition
C. IP to POTS transition
D. SIP to SIP negotiation
Correct Answer: B
QUESTION 4 A support engineer is assigned to provide maintenance services for an ACP
4200 4.0 system.
Which type of organization could the engineer expect to be assigned to?
A. Small Business services
B. Service Providers
C. Large Enterprises
D. Large Enterprises & Service Providers
